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Customer Success / Leadership
Lead the people, decisions, and systems behind customer retention and growth.
Work-role certification through peer review · Review is being developed.
The role
Lead the customer organization that turns adoption, retention, and expansion into durable growth.
Set the direction for a Customer Success team. Turn customer health into clear decisions, align retention goals with the business, and give people the systems and guidance to deliver.
The curriculum
12 weeks of full-time curriculum planning. Use the outline to understand the work and choose related preparation.
Connect customer outcomes and value to the decisions and responsibilities of a Director of Customer Success. Practice explaining your approach, the tradeoffs you considered, and the outcome your work supports.
A useful work artifact makes your reasoning visible. Completing preparation alone does not establish capability or award certification.
Explore connected Free TrainingConnect executive stakeholder strategy to the decisions and responsibilities of a Director of Customer Success. Practice explaining your approach, the tradeoffs you considered, and the outcome your work supports.
A useful work artifact makes your reasoning visible. Completing preparation alone does not establish capability or award certification.
Explore connected Free TrainingConnect customer health architecture to the decisions and responsibilities of a Director of Customer Success. Practice explaining your approach, the tradeoffs you considered, and the outcome your work supports.
A useful work artifact makes your reasoning visible. Completing preparation alone does not establish capability or award certification.
Explore connected Free TrainingConnect team and operating systems to the decisions and responsibilities of a Director of Customer Success. Practice explaining your approach, the tradeoffs you considered, and the outcome your work supports.
A useful work artifact makes your reasoning visible. Completing preparation alone does not establish capability or award certification.
Explore connected Free TrainingPeer review
Certification depends on the applicable evidence and review requirements. Learning gives you a place to practice; review examines what your work demonstrates.
Peer review is being developed. The badge is a design example, not an issued credential.
Your next step
Explore Free Training connected to Director of Customer Success.